What is Clearstep?
Clearstep is an advanced clinical AI platform designed to automate patient triage, scheduling, and care navigation for health systems. Built on gold-standard nurse protocols and seamlessly integrated with Epic, Clearstep’s AI agents provide intelligent, real-time guidance to patients, ensuring they receive the right care at the right time. The platform leverages natural language processing and machine learning to understand patient symptoms, medical history, and preferences, delivering personalized triage recommendations that align with clinical best practices.
Key features include automated symptom checking, intelligent appointment scheduling, and care navigation that directs patients to appropriate providers or facilities. The AI agents can handle a wide range of queries, from minor ailments to complex conditions, and are continuously updated to reflect the latest medical guidelines. Integration with Epic allows for seamless data exchange, enabling the AI to access patient records for more accurate assessments and to book appointments directly within the health system’s workflow.
Benefits for health systems include reduced administrative burden on staff, decreased wait times for patients, improved patient satisfaction, and optimized resource utilization. By automating routine triage and scheduling tasks, Clearstep frees up clinicians to focus on more complex cases. For patients, the platform offers 24/7 access to care guidance, reducing unnecessary emergency department visits and ensuring timely access to primary or specialty care.
Use cases span across health systems, urgent care centers, and telehealth providers. Clearstep is trusted by leading health systems nationwide and is particularly effective in managing high patient volumes, streamlining referral processes, and enhancing patient engagement. Technical details include HIPAA compliance, robust security measures, and scalable cloud infrastructure. The platform supports multiple languages and can be customized to fit specific organizational workflows. Overall, Clearstep represents a significant advancement in digital health, combining clinical expertise with cutting-edge AI to transform patient access and care coordination.
Use Cases
Key Features
automated symptom checking intelligent appointment scheduling care navigation natural language processing machine learning triage Epic integration real time guidance personalized recommendationsWho is it for?
health systems, hospitals, clinics, urgent care centers, telehealth providers, healthcare IT teams, nurse triage teams
