What is UserTesting?
UserTesting revolutionizes UX research by leveraging artificial intelligence to analyze user test sessions at scale. Traditionally, reviewing hours of video requires significant time and resources. UserTesting AI automates this by identifying key moments, emotions, and friction points across multiple sessions. The platform offers a range of test types, including unmoderated, live conversation, and prototype tests, all integrated with AI-powered analytics.
Key capabilities include sentiment analysis, which detects positive, negative, or neutral reactions; behavioral tagging that flags hesitations, errors, or confusion; and automatic summarization that generates highlights and themes. The AI also provides quantitative metrics like task success rates and time-on-task. These insights help cross-functional teams — product managers, designers, developers, and marketers — make data-driven decisions to enhance user experience.
UserTesting supports integration with popular design and project management tools such as Figma, Sketch, Jira, and Slack. It also offers a participant panel of over 2 million testers or allows you to recruit your own audience. With a focus on speed and scalability, UserTesting enables you to run tests continuously and get results in hours, not days. Whether you're iterating on a new feature or optimizing an existing flow, UserTesting AI uncovers hidden UX insights that lead to better products and happier users.
Use Cases
Key Features
AI-powered session analysis and pattern detection Sentiment and emotion detection from user reactions Automated highlight reels and summaries Unmoderated and live testing with real users Integration with design tools like Figma and SketchWho is it for?
UX researchers, product managers, designers, developers, and marketers
