What is Cardina?
Cardina is a revolutionary cobrowsing tool designed to transform customer support by allowing agents to visually guide customers through their website in real time. Unlike screen sharing or remote control software that requires downloads or complex setups, Cardina works instantly with just a click. The agent sends a link, and the customer clicks to start a secure cobrowsing session where both parties see the same web page simultaneously. This shared view enables agents to point out specific elements, fill out forms, or troubleshoot issues with precision, reducing average handle time and first contact resolution. Cardina is built with privacy in mind—agents can only see what the customer is viewing on the website, not their desktop or personal files. The interface is intuitive, requiring no training for agents or customers. Use cases include onboarding new users, guiding through complex workflows, demonstrating features, and resolving technical issues. Cardina integrates seamlessly with popular customer support platforms like Zendesk, Intercom, and Salesforce, making it a powerful addition to any support stack. With zero setup cost and a free tier, Cardina democratizes visual support for businesses of all sizes.
Use Cases
Key Features
Instant cobrowsing with no downloads Secure end-to-end encryption Seamless integration with support platforms like Zendesk and Intercom Visual cues and cursor highlighting Session recording and analytics Mobile-friendly cobrowsingWho is it for?
Customer support teams, SaaS companies, e, commerce businesses, and any organization needing to provide remote visual assistance.
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