What is Desku?
Desku is a comprehensive AI customer support solution designed to streamline operations across email, chat, social media, and phone. By consolidating all interactions into one dashboard, it eliminates the need to switch between tools. Its AI engine learns from past conversations to suggest replies, auto-tag tickets, and route issues to the right team. Key features include a shared inbox, automation rules, real-time analytics, sentiment analysis, and a knowledge base. Desku integrates with popular CRM and e-commerce platforms, making it suitable for businesses of all sizes. The platform offers robust reporting to track response times, customer satisfaction, and team performance. With its AI-assisted tools, support teams can reduce response times by up to 50% and increase first-contact resolution rates. Desku also provides a self-service portal for customers, deflecting common queries. Pricing is straightforward at $19 per month per agent, with a free trial available.
Use Cases
Key Features
Unified multi-channel inbox AI-powered response suggestions Automated ticket routing and prioritization Sentiment analysis and customer insights Knowledge base and self-service portal Real-time analytics and reporting Integration with CRM and e-commerce toolsWho is it for?
Customer support teams, help desk managers, and small to medium, sized businesses looking to automate and centralize their support operations.
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