What is SnapCall?
SnapCall transforms customer support by adding a visual layer to every interaction. Traditional support channels like phone and chat often lead to miscommunication and long resolution times because agents can't see the customer's environment. SnapCall bridges this gap with high-quality live video calls that are initiated directly from the support ticket or helpdesk. Once connected, agents can view the customer’s screen, draw annotations to highlight steps, and even take remote control (with permission) to solve problems hands-on. The platform also records sessions automatically, creating a rich library of troubleshooting videos that can be used for training and self-service. SnapCall is designed for support teams in any industry—from SaaS and e-commerce to telecom and hardware—who want to reduce handle time, increase first-call resolution, and deliver a more human experience. It integrates seamlessly with Zendesk, Freshdesk, Salesforce, and other popular CRMs. Security is built in with end-to-end encryption and compliance with data protection regulations. SnapCall helps support leaders move beyond the limitations of voice and text, enabling faster, clearer, and more empathetic customer service.
Use Cases
Key Features
Live one-way and two-way video calling Screen sharing with annotation tools Remote device control (with customer permission) Session recording for training and knowledge base Integration with Zendesk Freshdesk Salesforce and more Multi-platform support (web iOS Android) End-to-end encryption and GDPR complianceWho is it for?
Customer support teams, helpdesk agents, SaaS companies, and any business looking to improve remote troubleshooting and customer satisfaction.
