What is Relayed?
Relayed is a cutting-edge communication platform designed to streamline and secure business interactions. It offers a unified inbox that consolidates emails, SMS, and voice calls into a single interface, ensuring you never miss a message. With end-to-end encryption, Relayed guarantees that your conversations remain private and compliant with industry standards like GDPR and HIPAA. The platform integrates seamlessly with popular CRM tools such as Salesforce and HubSpot, allowing for automatic logging of communications and enhanced customer relationship management.
Key features include intelligent routing, which directs messages to the appropriate team member based on predefined rules, and automated responses that save time on repetitive inquiries. Relayed also provides detailed analytics, giving you insights into response times, message volumes, and team performance. Use cases range from customer support teams managing high volumes of inquiries to sales departments tracking leads and follow-ups. For remote teams, Relayed offers a mobile app that keeps you connected on the go, with full synchronization across devices.
Technical details: Relayed uses a cloud-based infrastructure with 99.9% uptime guarantee. It supports multiple channels including voice over IP (VoIP), SMS gateways, and email protocols (IMAP/SMTP). The platform offers RESTful APIs for custom integrations and webhooks for real-time event notifications. Security features include two-factor authentication, role-based access control, and data encryption at rest and in transit.
Pricing is subscription-based with tiered plans to suit businesses of all sizes. The Starter plan at $29 per user per month includes basic features, while the Professional plan at $59 per user per month adds advanced analytics and priority support. Enterprise plans are available with custom pricing and dedicated account management. Relayed offers a 14-day free trial with no credit card required.
Use Cases
Key Features
unified inbox end to end encryption intelligent routing automated responses detailed analytics CRM integration mobile app cross device syncWho is it for?
customer support teams, sales departments, remote teams, healthcare organizations, financial services, small businesses
