Concierge by Ava

What is Concierge by Ava?

Concierge by Ava, a product from Navan, revolutionizes the hotel concierge experience using AI. It goes beyond simple booking by learning each traveler's preferences over time, suggesting personalized amenities, dining options, and local experiences. The AI concierge integrates with hotel systems to handle requests like late check-out, spa appointments, or restaurant reservations in real-time. For business travelers, it can align bookings with corporate policies and preferences. The platform uses natural language processing to understand and respond to inquiries, making it feel like a human concierge. It also provides predictive analytics for hotels to anticipate guest needs. Overall, Concierge by Ava enhances traveler satisfaction while increasing operational efficiency for hotels.

Use Cases

Key Features

Who is it for?

Frequent business travelers, hotel guests, travel managers, and hospitality professionals

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