What is Viqal?
Viqal is an AI-powered guest communication automation platform designed specifically for hotels. It enables properties to handle guest inquiries, upsells, and service requests instantly via WhatsApp, SMS, and other messaging channels. With WhatsApp's 98% open rate compared to email's ~25%, Viqal ensures your messages are seen and acted upon.
The platform features an AI Operator that can take direct Property Management System (PMS) actions, such as extending reservations, pricing them live, pushing changes to the PMS, and posting costs to the guest folio—all automatically. This eliminates the need for guests to be redirected to reception for simple requests. For complex issues, Viqal seamlessly hands off to human staff with full conversation context.
Viqal triggers communications based on stay timelines or PMS events, allowing you to surface offers for late checkout, spa, F&B, and upgrades directly within the guest's thread. These can be charged to the folio and tracked to revenue. The platform integrates with your existing channels and PMS without requiring a rip-and-replace or lengthy integration projects.
Use cases include automating FAQs, increasing ancillary revenue through targeted upsells, and providing a five-star guest experience for boutique hotels without a 24/7 front desk team. For example, one property doubled spa bookings in the first quarter by using Viqal to surface the right offer inside the guest thread.
Viqal is ideal for hotel groups managing diverse properties, from compact city studios to large standalone villas, as it adapts to each property's operational model. Technical details include multi-channel support, PMS integration, and a unified inbox for staff to manage all guest conversations.
Use Cases
Key Features
AI powered guest communication WhatsApp integration PMS automation automated upsells event triggered messaging seamless human handoff multi channel support real time folio updatesWho is it for?
hotel managers, front desk teams, revenue managers, hospitality IT, guest experience teams, hotel chains
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