What is 1440.io?
1440.io is the omnichannel engagement suite built natively on Salesforce, designed to help enterprises streamline customer interactions across the entire journey. The platform empowers businesses to build intelligent, personalized experiences once and scale them seamlessly across every channel, including messaging, translation, reviews, and omnichannel support. With 1440.io, companies can activate Salesforce as an AI-powered messaging hub, turning channels like Instagram, TikTok, and Google RCS into revenue-driving and case-resolving touchpoints. The suite includes four core studios: Messaging Studio, Translation Studio, Reputation Studio, and Commerce Studio. Messaging Studio enables businesses to manage all conversations from a single agent workspace with Bring Your Own Channel (BYOC) and AI capabilities. Translation Studio delivers real-time translation for cases, knowledge, emails, and chats in over 100 languages, fully automated by AI and native to Salesforce. Reputation Studio consolidates feedback from Google, Bazaarvoice, app stores, and more, allowing teams to capture insights and take action directly within Salesforce. Commerce Studio coordinates inventory, shipping, and post-purchase support across leading commerce platforms. Key features include Salesforce-native BYOC messaging supporting Instagram, Google RCS, WhatsApp, and TikTok, with AI agents that design conversations once and scale across channels with context-aware routing, translation, and automation. AI-powered agents use Einstein to qualify customers, schedule appointments, and deflect routine requests before live agents step in. Enrich interactions with buttons, maps, scheduling, and auto-translation. The platform turns conversations into context by leveraging customer feedback, sentiment, language, and preferences to personalize responses in real time. Trusted by world-leading enterprise brands, 1440.io improves time-to-value by maximizing the 1,440 minutes in a day, ensuring faster, more personalized customer engagement. Use cases include omnichannel customer support, multilingual communication, reputation management, and commerce coordination. Technical details: fully native to Salesforce, integrates with Einstein AI, supports BYOC, and offers real-time translation and sentiment analysis.
Use Cases
Key Features
omnichannel engagement suite native Salesforce integration AI powered messaging hub real time translation reputation management commerce coordination BYOC support automated feedback insightsWho is it for?
Salesforce administrators, customer experience teams, marketing managers, support agents, e, commerce teams, enterprise IT leaders
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