What is Akira?
Akira is an AI-powered guest experience platform designed specifically for multi-unit brands in the hospitality industry. It transforms overwhelming guest feedback into clear, actionable insights, enabling your team to focus on what truly matters: delivering exceptional experiences. Trusted by over 500 locations across North America, Akira captures the 96% of feedback that traditional methods miss, turning silent departures into opportunities for recovery and advocacy.
Key features include real-time feedback collection via QR codes, SMS, or email, allowing guests to share their experiences instantly. Akira's AI analyzes this feedback, categorizes it by sentiment and theme, and sends instant alerts to the right team members when issues arise. This enables immediate recovery actions, such as offering a discount or a personal apology, turning detractors into promoters. The platform also provides a centralized dashboard with trend analysis, helping you identify root causes of problems across locations.
Benefits include reduced negative online reviews, increased customer lifetime value, and improved operational efficiency. By addressing issues in real time, you can prevent problems from escalating into public complaints. Use cases range from quick-service restaurants to hotel chains, where consistent guest experiences are critical. Technical details: Akira integrates seamlessly with POS systems, CRM tools, and property management systems via API. It offers role-based access for franchise operators, regional managers, and corporate teams. Data is encrypted in transit and at rest, ensuring compliance with privacy regulations. With Akira, you stop losing guests in silence and start building a loyal customer base that advocates for your brand.
Use Cases
Key Features
real time feedback collection AI sentiment analysis instant issue alerts centralized dashboard trend analysis root cause identification multi location management guest recovery actionsWho is it for?
hospitality brands, multi, unit restaurant chains, hotel groups, guest experience managers, operations teams, brand managers, customer service teams
