What is Capacity.com?
Capacity is a unified CX automation platform that leverages agentic AI to transform customer interactions across every channel. Founded in 2017 by David Karandish and Chris Sims and headquartered in St. Louis, the platform enables businesses to automate, assist, analyze, and engage with customers at scale. With over 20,000 happy customers and 36.3 billion automated interactions, Capacity helps reduce support costs, delight customers, and boost revenue.
The platform's core feature is its AI agents, which can be deployed across voice, chat, SMS, email, and web to automatically resolve customer requests and take action. These agents are trained once on consistent knowledge and can be used everywhere, powering every workflow with up-to-date information. They integrate seamlessly with existing tools, automating tasks across systems for greater efficiency. The AI agents continuously improve with each interaction, becoming more intelligent over time.
Capacity also offers real-time agent assist, providing agents with the right answers exactly when they need them. This improves speed, accuracy, and consistency by offering automatic customer context, sentiment analysis, conversation guidance, and next steps. Additionally, the platform includes post-call and post-chat automation, turning conversations into insights that drive better outcomes. Conversation intelligence software automatically scores interactions and improves over time, helping to improve CSAT and scale support.
For proactive engagement, Capacity enables outbound campaigns that drive conversions and build long-term customer loyalty. The platform's unified approach ensures consistent, cost-effective outcomes at scale. Use cases include customer service automation, sales support, and operational efficiency across industries. Technical details include seamless integration with CRM, helpdesk, and other business tools, as well as robust analytics and reporting capabilities. Capacity's agentic AI orchestrates every interaction, making it a comprehensive solution for modern customer experience management.
Use Cases
Key Features
AI agents multi channel support real time agent assist sentiment analysis conversation guidance automated workflows continuous learning seamless integrationsWho is it for?
customer support teams, CX managers, contact center agents, IT help desks, e, commerce businesses, SaaS companies
