What is Cloodot?
Cloodot is an AI employee that unifies WhatsApp, Instagram, Facebook, and webchat into a single inbox. It automates sales and support by qualifying leads, resolving routine tickets, and seamlessly handing off complex issues to human agents with full context. Built on large language models, Cloodot understands customer intent, pulls live data from your CRM, and takes actions like booking appointments, processing refunds, and upselling—all through natural conversation.
Key features include one-click integrations with Shopify, Salla, HubSpot, and calendars, plus REST APIs and CRM sync for custom tools. Train Cloodot on your website, product docs, or plain-language instructions. Create visual conversation flows, extend with custom code actions, and use API calls as escape hatches. The AI auto-detects over 20 languages, including Arabic, Hindi, Tamil, Malayalam, Spanish, and Japanese, replying in the same script and register, with full RTL support.
Customize your AI agent’s persona: set its name, company, tone (professional to casual), welcome message, and languages. Control response length—concise, medium, or detailed. After a quiet period, Cloodot proactively checks back in to prevent stalled conversations. Define handoff triggers for refunds, manager requests, escalations, and more. Every change is versioned; roll back anytime or stage drafts via MCP server and API. Test conversations risk-free before deployment—real customers see nothing until you ship.
Use cases span e-commerce, service businesses, and support teams. Benefits include 24/7 availability, reduced response times, higher lead conversion, and consistent customer experience. Technical details: LLM-powered intent recognition, CRM integration, multi-channel aggregation by customer identity, and knowledge base grounding to prevent hallucination. Cloodot transforms scattered channels into a unified, intelligent communication hub.
Use Cases
Key Features
unified inbox AI lead qualification automated ticket resolution CRM integration visual conversation flows multi language support custom AI persona proactive follow upsWho is it for?
sales teams, customer support agents, e, commerce businesses, marketing teams, small business owners, customer success managers
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