What is Cohere Cobrowsing?
Cohere Cobrowsing is a powerful customer support tool that enables support agents to visually guide customers through websites or applications in real-time, directly from a phone call or live chat session. Unlike traditional screen sharing, cobrowsing requires no downloads or installations from the customer's side, making it instantly accessible and frictionless. This technology allows agents to see exactly what the customer sees, highlight elements, fill forms, and navigate pages collaboratively, significantly reducing resolution times and improving first-contact resolution rates.
Key features include seamless integration with popular helpdesk and CRM platforms, end-to-end encryption for security and compliance, and customizable branding to match company identity. Cohere supports both agent-initiated and customer-initiated sessions, giving flexibility in how support interactions begin. The tool also offers session recording and analytics, enabling teams to review interactions for training and quality assurance purposes.
Benefits are substantial: customers receive faster, more personalized assistance without the frustration of explaining issues verbally; agents can resolve complex problems up to 40% faster; and businesses see increased customer satisfaction scores and reduced support costs. Use cases span across industries such as e-commerce (assisting with checkout issues), SaaS (onboarding new users), financial services (guiding through online banking), and healthcare (helping patients navigate portals).
Technically, Cohere uses lightweight JavaScript injection to render the agent's view of the customer's browser, ensuring low latency and high performance. It works on all modern browsers and mobile devices, and does not require any firewall changes. The platform adheres to strict data privacy regulations, with no sensitive data stored on Cohere servers. Pricing is based on a per-agent, per-month subscription model with tiered plans to accommodate businesses of all sizes, from startups to enterprises. Free trial available.
Use Cases
Key Features
real time visual guidance no downloads required agent initiated sessions customer initiated sessions CRM integration end to end encryption customizable branding session recording analytics for QAWho is it for?
customer support agents, helpdesk teams, IT support staff, e, commerce companies, SaaS providers, financial services, healthcare organizations
