What is Haptik?
Haptik is a comprehensive AI-powered customer relationship management (CRM) and engagement platform designed to transform customer support. By integrating conversational AI, machine learning, and automation, Haptik enables businesses to handle high volumes of customer inquiries efficiently across multiple channels including web, mobile, WhatsApp, Facebook Messenger, and more. The platform's intelligent chatbots can understand natural language, recognize intent, and provide accurate responses or escalate complex issues to human agents seamlessly. Haptik also offers advanced analytics and reporting tools to track performance, customer sentiment, and common pain points, allowing businesses to continuously improve their support strategies. With features like proactive outreach, personalized recommendations, and seamless CRM integrations, Haptik helps brands build stronger customer relationships while reducing costs. It is trusted by leading enterprises across industries such as e-commerce, banking, telecom, and travel to deliver exceptional customer experiences at scale.
Use Cases
Key Features
AI-powered chatbot automation Omnichannel support (web mobile social media) Natural language understanding and intent recognition Seamless live agent handoff Advanced analytics and reporting CRM integrations and proactive outreachWho is it for?
Customer support teams, customer experience managers, and businesses looking to automate and enhance their customer engagement strategies.
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