What is Helply.com?
Helply is an AI-native support platform designed specifically for B2B companies, transforming support from a cost center into a revenue engine. With outcome-based pricing, you pay only for AI resolutions, while the platform itself is free forever—unlimited seats, no per-seat fees. This makes it accessible for teams of any size, from startups to enterprises.
Helply unifies all communication channels—email, chat widget, in-app messaging, Slack Connect, and WhatsApp—into a single threaded inbox. This ensures no message is lost and every conversation adheres to the same automations, SLAs, and AI oversight. The AI agent is trained on your knowledge base, ticket history, and integrated tools like Slack, Stripe, Gong, PostHog, HubSpot, and Attio. It loads full account context, including past tickets, CRM data, and product usage, to resolve tickets with high confidence. For B2B, accuracy trumps speed, so the AI only completes a ticket when it is certain of a correct answer.
For tickets requiring human intervention, the AI drafts a complete, tone-matched response with inline citations from account context. Agents can review, tweak, and send in seconds, drastically reducing response times. Beyond resolution, Helply automatically detects critical signals: churn language, upsell opportunities, competitor mentions, plan-limit hits, and feature requests. These are tagged in real time and routed to the right team—churn signals to CSMs, upsell flags to AEs, feature requests to product, and KB gaps to support leads—each with full context attached.
Use cases include improving first-response time, automating up to 35% of support volume, and turning every interaction into actionable intelligence. Technical highlights include seamless integrations, real-time signal routing, and a zero-cost entry point. Helply empowers lean teams to do more with less, ensuring high-quality support that drives retention and revenue.
Use Cases
Key Features
AI native support platform outcome based pricing unified multi channel inbox AI agent trained on knowledge base full account context loading AI drafted responses with citations free forever with unlimited seatsWho is it for?
B2B companies, customer support teams, startups, enterprises, sales teams, customer success teams
