What is Keatext?
Keatext is an AI-powered customer feedback analytics platform that transforms unstructured text data into clear, actionable insights. By automatically processing feedback from multiple sources—such as NPS surveys, CSAT ratings, online reviews, and customer support conversations—Keatext uncovers hidden patterns, emerging issues, and opportunities for improvement. The platform uses advanced natural language processing (NLP) and sentiment analysis to categorize feedback by topic, detect sentiment shifts over time, and benchmark performance against industry standards. Teams can drill down into specific segments (e.g., by product, region, customer persona) to understand root causes and prioritize actions. Keatext also integrates with popular CRM and survey tools, making it easy to centralize all feedback in one dashboard. With features like automated trend alerts, competitive benchmarking, and customizable reports, Keatext empowers customer experience, product, and marketing teams to proactively enhance customer satisfaction and loyalty. Whether you're handling thousands of responses or just starting to listen to your customers, Keatext scales to meet your needs and delivers insights that drive real business impact.
Use Cases
Key Features
AI-powered sentiment analysis and topic detection Multi-source feedback aggregation (surveys reviews support tickets) Trend monitoring and automated alerts Segmentation and drill-down by customer attributes Competitive benchmarking Customizable dashboards and reports Integration with CRM survey and helpdesk toolsWho is it for?
Customer experience managers, product managers, customer success teams, market researchers, and business analysts
