What is Lyro?
Lyro is an intelligent chatbot designed to automate customer support for e-commerce and service businesses. Developed by Tidio, Lyro uses advanced AI to understand and respond to customer inquiries in real time, achieving a 70% resolution rate without human intervention. It integrates seamlessly with Tidio's live chat platform and can be trained on your unique knowledge base, including FAQs, product information, and past conversations. Lyro supports multiple languages, provides context-aware answers, and escalates issues to human agents when necessary. The system offers detailed analytics to monitor performance, resolution rates, and customer satisfaction. By deploying Lyro, companies can reduce support workload, lower response times, and provide 24/7 assistance. The chatbot is customizable, allowing you to adjust tone, personality, and fallback responses. Whether you're a small business or large enterprise, Lyro helps deliver consistent, high-quality support while reducing costs.
Use Cases
Key Features
AI-powered responses 70% resolution rate Integration with Tidio chat Customizable knowledge base Multilingual support Analytics dashboardWho is it for?
Customer support teams, e, commerce businesses, and service providers
