What is PandaChat?
PandaChat is a managed AI customer operations service designed specifically for complex eCommerce businesses in the Adria/DACH region, including Slovenia, Croatia, and Germany. We handle high volumes of customer inquiries across email, chat, and social media, focusing on multilingual support in Slovene, Croatian, and German. Our unique approach combines AI automation with human oversight: a specialist for every system in your stack, a supervisor checking every AI-generated answer, and a dedicated team based in Slovenia that monitors operations and provides daily briefings via WhatsApp. This ensures accuracy and reliability, addressing the common challenge of finding agents fluent in all three languages.
Key features include seamless integration with your existing systems such as carrier APIs, ERPs, and returns flows, enabling real-time data retrieval and automated resolution of common issues like order status inquiries, refunds, and returns. The AI handles routine tickets, while complex cases are escalated to your team. Every morning, you receive a detailed digest summarizing conversations, resolution rates, and flagged issues. A Control Room dashboard gives you full visibility into operations.
Benefits include predictable capped monthly costs with no surprise invoices, freeing your team from repetitive copy-pasting across multiple systems. PandaChat reduces support ticket volume by up to 89%, prevents losses by catching incorrect refunds, and provides after-hours coverage. Use cases include managing high volumes of "where's my order?" tickets, handling multilingual support, and integrating with complex tech stacks without lengthy development cycles.
Technically, PandaChat uses AI models trained on your data and systems, with human supervisors ensuring quality. It supports multiple languages and channels, and provides actionable insights through daily reports. Our team in Slovenia ensures continuous improvement and rapid response to issues.
Use Cases
Key Features
AI automation with human oversight multilingual support seamless system integration real time data retrieval automated ticket resolution daily digest briefings Control Room dashboard specialist for each system supervisor checks AI answers WhatsApp monitoringWho is it for?
eCommerce businesses, customer support teams, operations managers, multilingual support teams, DACH region companies, Adria region companies
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