Response cx

What is Response cx?

StateSet's Response cx is a pay-per-resolution AI agent designed to automate customer service operations for e-commerce businesses. It handles common requests such as canceling orders, processing returns, updating subscriptions, and issuing refunds—all end-to-end across Shopify, Recharge, Gorgias, and Stripe. The agent integrates directly with these platforms, executing actions based on your business policies without human intervention. Each interaction is grounded in your policy engine and recorded in an audit trail for compliance and transparency. If the AI cannot resolve the issue, it escalates to a human agent, ensuring no customer is left without support.

Key features include customizable tone to match your brand, live phone agent demonstration for verification, and a policy engine that prevents unauthorized actions. The pricing model is outcome-based: you only pay when the AI resolves a customer interaction from start to finish without human escalation. There are no seat licenses, per-message fees, or hidden costs. This makes it ideal for businesses looking to reduce support costs while maintaining high-quality service.

Use cases include e-commerce stores handling high volumes of order cancellations and returns, subscription services needing to manage plan changes, and customer support teams seeking to automate repetitive tasks. Technical details: the agent uses API integrations with Shopify, Recharge, Gorgias, and Stripe, and can be configured via a simple interface. It supports scenario-based testing, allowing you to simulate real customer queries before deployment. With audit logs and human escalation, it ensures reliability and accountability. Response cx is particularly beneficial for companies scaling their operations without expanding headcount, as it handles routine inquiries 24/7, freeing human agents for complex issues. The pay-per-resolution model aligns costs with value, making it a cost-effective solution for businesses of all sizes.

Use Cases

Key Features

pay per resolution pricing end to end automation Shopify integration Recharge integration Gorgias integration Stripe integration policy engine customizable tone audit trail human escalation

Who is it for?

e, commerce businesses, customer support teams, Shopify store owners, subscription merchants, operations managers

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