Teloz

What is Teloz?

Teloz is an AI-powered cloud contact center and unified communications platform designed for US support teams. It combines carrier-grade voice, business SMS, video meetings, and a browser-based webphone into a single dashboard, eliminating the need for hardware or IT backlog. The platform features an intelligent auto-attendant driven by natural language processing (NLP) and machine learning, which answers calls, routes them to the right agent, books appointments, and summarizes conversations in natural language, operating 24/7 in your brand voice. This AI receptionist handles inbound spikes by answering every call in parallel, qualifying callers, and warm-transferring them with full context to live agents.

Teloz offers a comprehensive omnichannel inbox for voice, SMS, web chat, WhatsApp, and social media, ensuring no message is missed. It includes ACD, skills-based queues, and supervisor dashboards for real-time monitoring. Live features like whisper prompts, inline chat nudges, and per-call sentiment scoring enable in-the-moment coaching, improving agent performance without delay. The platform integrates seamlessly with major CRMs such as Salesforce, HubSpot, Zoho, Pipedrive, and Zendesk, providing click-to-call, screen pops, and automatic activity logging.

Key benefits include unlimited US and Canada calling, 10DLC and TCR registration included, and shared lines with call queues. Real-time analytics deliver live dashboards for supervisors, showing call volume, wait times, agent status, wrap time, hold ratios, and customer sentiment across voice and chat. QoS telemetry monitors jitter and latency to ensure call quality. Teloz is scalable, allowing teams to start with essential features and add more as they grow, all under one login, one bill, and one roadmap. Use cases range from sales and support teams to any organization needing a unified communication hub with AI-driven efficiency.

Use Cases

Key Features

AI powered auto attendant omnichannel inbox skills based routing real time sentiment scoring CRM integrations browser based webphone NLP call routing conversation summarization parallel call handling live agent coaching

Who is it for?

US support teams, contact center managers, customer service agents, sales teams, IT managers, small business owners, enterprise communication teams

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