What is Thena?
Thena is an AI-powered customer support platform designed specifically for B2B teams, unifying Slack, email, and chat into a single, streamlined workflow. It enables businesses to route, respond, and resolve customer inquiries efficiently, leveraging AI to enhance every interaction. The platform offers omni-channel ticketing, allowing support teams to manage tickets from multiple channels—including Slack, email, and live chat—in one centralized interface. This eliminates the need to switch between tools, saving time and reducing response times.
Key features include AI chat agents that handle common queries automatically, smart routing to assign tickets to the right team members based on context, and deep integrations with Slack, Microsoft Teams, and email. Thena also provides multi-persona support, meaning different teams (e.g., sales, support, success) can collaborate seamlessly on tickets. The platform’s AI capabilities extend to sentiment analysis, automatic summarization, and suggested responses, helping agents resolve issues faster.
Use cases for Thena include B2B SaaS companies that need to provide fast, personalized support across channels, especially those where Slack is the primary communication tool. It is ideal for managing high volumes of support requests without sacrificing quality, as the AI handles repetitive tasks while humans focus on complex issues. Technical details: Thena offers a free plan with no credit card required, and paid plans scale with team size and feature needs. The platform supports custom workflows, SLA management, and detailed analytics to track CSAT and response times. With its focus on B2B support, Thena helps teams maintain high customer satisfaction by ensuring every query is handled promptly and with full account context.
Use Cases
Key Features
AI chat agents omni channel ticketing smart routing sentiment analysis automatic summarization suggested responses multi persona support Slack integration email integration live chat integrationWho is it for?
B2B support teams, customer success teams, sales teams, B2B SaaS companies, IT support teams, customer service managers
