What is Tidio?
Tidio is a comprehensive customer service platform that leverages artificial intelligence to help businesses automate support, increase sales, and improve customer satisfaction. At its core, Tidio offers a powerful AI chatbot named Lyro, which can autonomously answer up to 70% of common customer questions, such as order status, shipping policies, and product details. This frees up human agents to focus on more complex issues. The platform also includes a full-featured live chat system with real-time messaging, co-browsing, and proactive chat invitations.
Tidio’s visual builder allows users to create custom chatbot flows with a simple drag-and-drop interface, requiring no coding skills. Pre-built templates for common scenarios (e.g., lead generation, FAQ, cart abandonment) accelerate setup. The system integrates seamlessly with major e-commerce platforms like Shopify, WooCommerce, and Magento, as well as CMS tools like WordPress and Wix. Advanced features include multilingual support, automatic translation, sentiment analysis, and detailed analytics dashboards that track key metrics such as response time, conversation outcomes, and customer satisfaction scores.
For teams, Tidio offers role-based access, collision detection to prevent duplicate replies, and a shared inbox. The platform also supports email ticketing and social media messaging (Facebook, Instagram). With a mobile app for iOS and Android, agents can handle inquiries on the go. Tidio’s pricing is transparent, with a free plan that includes basic live chat and a limited AI chatbot, and paid plans starting at $24.70 per month (billed annually) that unlock advanced automation, more chat history, and additional integrations. Trusted by over 300,000 businesses worldwide, Tidio is a scalable solution for companies looking to enhance customer support without bloated costs.
Use Cases
Key Features
AI chatbot (Lyro) for automated responses Live chat with real-time messaging Drag-and-drop bot builder with pre-built templates Multilingual support and automatic translation Integrations with Shopify WooCommerce WordPress and more Advanced analytics and sentiment tracking Shared inbox with collision detection Mobile apps for iOS and AndroidWho is it for?
E, commerce store owners, customer support teams, SaaS companies, and small to medium, sized businesses looking to automate customer service and increase sales.
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