What is Unbabel?
Unbabel is the first Language Operations (LangOps) Platform powered by an always-on AI that seamlessly combines machine translation with human review when needed. This hybrid approach allows businesses to scale their global operations while maintaining high-quality, contextually accurate translations. The platform is designed to eliminate language barriers, enabling companies to thrive across cultures and geographies.
Key features include real-time quality reporting, customization, transparency, and control. Unbabel matches your business lingo from the start and continuously learns to replicate your company’s tone into every target market. The platform supports customer service agents by making them multilingual even if they only speak one language, thereby expanding their ability to serve a global audience. Unbabel automates translations where possible and brings in human reviewers when necessary, directly passing cost savings back to you. You can configure translations for speed, quality, and cost based on your specific needs per market or content type.
Use cases for Unbabel span customer support, content localization, and enterprise communication. For customer support, agents can instantly translate messages in real-time, ensuring consistent and accurate responses. In content localization, Unbabel helps businesses take their content to a whole new global audience, from marketing materials to technical documentation. The platform also supports BPOs and technology vendors, empowering them to deliver multilingual services efficiently.
Technical details: Unbabel’s AI quality estimation provides full visibility into translation performance, allowing you to see how translations rank and where to optimize. You can verify the quality of any translation or explore the best model from other third-party providers using Unbabel’s award-winning Quality Estimation technology. The platform ensures data security and compliance, with a strong commitment to keeping customer data safe. Unbabel supports a wide range of languages and integrates with various business tools, making it a versatile solution for any global enterprise.
Use Cases
Key Features
real time quality reporting customization transparency control hybrid AI human translation automatic learning of tone cost savings pass through configurable speed/quality/costWho is it for?
customer support teams, content localization teams, enterprise communication teams, global operations managers, multilingual customer service agents, localization managers
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