What is 11ai?
11ai is a powerful platform for building, testing, and deploying AI agents across websites, apps, and call centers in minutes, not months. It enables you to create custom agents for appointment scheduling, invoice management, purchase assistance, account support, and more—all without requiring engineering expertise. The platform offers low-latency voice and chat capabilities, ensuring seamless customer interactions.
Key features include a configurable voice, language, knowledge base, system prompt, and workflows. You can connect agents to your existing tools like CRM and OSS/BSS systems. ElevenAgents maintains full context across channels—phone, web, WhatsApp, SMS, and email—so customers never repeat themselves. It provides guardrails, automated testing, and simulation to validate agent behavior before deployment. Built-in analytics track success rates, CSAT, language usage, and more, with access to full transcripts and debug logs.
Benefits include resolving inbound support end-to-end at lower cost per resolution, qualifying leads, recovering abandoned carts, and running outbound campaigns at scale. Conversational agents convert at rates digital flows can't match, increasing conversion by up to 2x. Automate scheduling, reminders, collections, and internal ops, freeing your team for higher-impact work.
Use cases span customer support, lead generation, sales, and internal operations. Technical details: supports ElevenLabs-hosted LLMs and customer-hosted models, with options for EU data residency, zero retention modes, and enterprise compliance controls. Agents are built for low-latency voice and high concurrency. Deploy at scale with the compliance, support, and security you need. Add voice and chat agents to your product with a few lines of code. Upload SOPs, run knowledge ingestion, and map tool calls to your systems for a fully configured agent ready to test and deploy.
Use Cases
Key Features
low latency voice and chat configurable voice and language knowledge base integration system prompt customization workflow automation CRM and OSS/BSS connectivity multi channel context retention guardrails and automated testing built in analytics and transcripts outbound campaign supportWho is it for?
customer support teams, sales teams, call center operators, e, commerce businesses, healthcare providers, financial services, telecom companies
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