What is Fin by Intercom?
Fin is the highest performing customer agent on the market, designed to deliver perfect customer experiences across the entire customer journey. With industry-leading resolution rates averaging 76% across over 12,000 customers—and many seeing over 85%—Fin consistently outperforms competitors. It improves over time, currently handling 2 million weekly resolutions with an average resolution rate increasing 1% every month. Fin is trusted by forward-looking brands like Anthropic, Clay, Lightspeed, Rocket Money, and Gamma, and works across various verticals including Software and Technology, Retail and eCommerce, Gaming, Financial Services, and large Enterprises. It is the leader on G2 with a 90% satisfaction score, beating the nearest competitor by 8 percentage points.
Fin’s superior performance stems from its proprietary AI models, Apex 1.0 and Apex Flash, custom trained on billions of customer experience interactions. These models are the highest performing, fastest, and cheapest for customer experience, with sophisticated checks and balances to ensure accuracy and intent alignment. Compared to Sonnet 4.6, Fin achieves 2.8% higher resolution rates, 0.6 seconds faster time to first token, and a 65% reduction in hallucinations.
As a pioneering Customer Agent, Fin works across the entire customer journey—from day one to year ten. It handles every role, from service to sales, using pre-trained skills and knowledge. Fin combines its training with customer history and context to do the right thing for the customer and business every time. Use cases include delivering perfect customer service, handling inbound sales end-to-end, and managing the entire shopping journey. Fin is ideal for businesses seeking to automate and enhance customer interactions with a single, intelligent agent that scales with their needs.
Use Cases
Key Features
AI powered customer agent high resolution rates proprietary AI models real time learning multi vertical support fast response times cost effective AI intent alignmentWho is it for?
customer support teams, eCommerce brands, SaaS companies, financial services, gaming companies, large enterprises, retail businesses
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