What is Hiver?
Hiver is a customer service solution designed to work seamlessly within Gmail, transforming it into a full-fledged help desk. It addresses the common challenges of shared email accounts by providing features like collision detection, email assignments, and internal notes. The AI component offers smart reply suggestions based on context, helping agents respond faster and maintaining brand voice. Hiver also includes automation for repetitive tasks, such as tagging and archiving, and provides detailed analytics on response times, volume trends, and customer satisfaction. Integration with other tools like Slack, Salesforce, and Zapier extends its capabilities. Security is maintained through Google's infrastructure, ensuring data privacy. Hiver is suitable for teams of all sizes, from small businesses to large enterprises, looking to enhance their customer service efficiency without switching from Gmail.
Use Cases
Key Features
AI-powered auto-reply suggestions Shared inbox management with collision detection Email assignments and internal notes Performance analytics and reporting Automated workflows and templates Multi-channel support (email chat phone)Who is it for?
Customer support teams, help desk agents, and businesses using Gmail for customer communication.
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