What is Sweepr?
Sweepr is a carrier-class AI platform designed for digital customer care in the telecommunications industry. It unifies care orchestration across app, web, chat, and IVR channels through a single interface, enabling seamless subscriber journeys that prioritize resolution over deflection. The platform uses a hybrid agentic engine that combines the adaptability of large language models (LLMs) with telco-grounded heuristics and full observability, ensuring reliable, compliant, and scalable interactions.
Key features include intelligent journey orchestration, real-time adaptation to unpredictable subscriber needs, and the ability to deploy new intents in days instead of months. Sweepr prevents context loss across channels, so subscribers never have to repeat themselves. It has unlocked $20 million in operational efficiency, achieved 80% seamless digital containment, prevented 550,000 calls, and driven 90% subscriber engagement.
Benefits for telcos include reduced operational costs, improved customer satisfaction, and enhanced agility. Use cases include resolving connectivity issues, managing TV services, and handling billing inquiries across all digital touchpoints. Technical details: Sweepr integrates with existing systems via APIs, supports millions of interactions at scale, and provides complete visibility into AI decision-making. It addresses common industry pain points such as siloed systems, rigid scripts, and untrustworthy black-box AI. By bridging the gap between AI flexibility and carrier-grade reliability, Sweepr empowers top-tier service providers to deliver modern, efficient digital care.
Use Cases
Key Features
intelligent journey orchestration real time adaptation hybrid agentic engine telco grounded heuristics full observability cross channel context preservation rapid intent deployment seamless digital containmentWho is it for?
telecommunications providers, digital customer care teams, network operations centers, customer experience managers, IT operations teams, contact center managers
