What is Poly AI?
PolyAI is the enterprise platform for building, running, adapting, and iterating lifelike voice AI agents in real time. Designed for enterprise customer engagement, PolyAI's dialog agents are powered by Raven, a proprietary model trained on over 1 billion enterprise conversations. This enables the agents to handle the hardest conversations, including fraud detection, outage management, triage, multilingual disputes, and more. PolyAI agents deliver immediate CSAT improvements, reduce seasonal hiring costs by over $1 million, and resolve calls without human intervention.
The platform offers two ways to build: the Poly Agent Builder for non-technical teams and the ADK for developers, both running on the same dialog-native runtime. This flexibility ensures that every builder, from business analysts to seasoned developers, can create sophisticated voice agents. Unlike chatbots or voice bolted onto chat, PolyAI provides a full-stack dialog agent designed specifically for enterprise needs.
Key features include governance by default with SOC 2, HIPAA, GDPR, and PCI DSS compliance, ensuring data security and regulatory adherence. Brand voice consistency is maintained across every conversation, channel, and language, with full visibility into every agent decision. PolyAI is trusted by enterprises to handle their most important conversations, proven in high-stakes scenarios like fraud and outages. Use cases include customer support, call center automation, and multilingual customer engagement. Technical details include real-time adaptation, enterprise scalability, and integration with existing systems. PolyAI empowers businesses to boost customer satisfaction, reduce operational costs, and scale support without additional hiring.
Use Cases
Key Features
voice AI agents real time conversations fraud detection outage management multilingual disputes brand voice consistency SOC 2 compliance HIPAA compliance GDPR compliance PCI DSS complianceWho is it for?
customer engagement teams, business analysts, developers, enterprise IT, contact center managers, compliance officers
Similar Tools
Details
Elevenlabs Agents is a powerful platform that enables you to build, test, and deploy AI agents in mi...
Freemium
Details
Ultravox.ai is a cutting-edge platform for building speech-native voice AI agents that understand an...
Free trial
Details
Synthflow is a leading end-to-end Voice AI platform designed for enterprise call automation. It enab...
Freemium
